We take privacy seriously. The purpose of this statement is to set out the principles governing our use of personal data we may obtain about you.
Who we are
Stonegate Group is the “Controller” of the personal data you provide us. We are registered with the Information Commissioner’s Office (ICO) and our registration number is ZA050590. We work closely with our subsidiaries, agents, advisors, suppliers, contractors and partners to provide exceptional levels of service and support.
The information we collect
In most circumstances we will only collect basic personal data about you, which does not include any special categories of personal data about you (known as “sensitive personal data”). This data may however include name, email and/or other contact details.
All the personal data is received and processed in the UK by our employees, agents, advisors, suppliers, contractors and/or partners. Stonegate Group will not trade, sell or share your personal identifiable data for use by any third parties unless we have been authorised by you or are required by law to do so.
Please be aware however that your data may be stored on a cloud based system or on servers based outside the UK but within the EU.
How long we keep information
We keep your personal data for no longer than reasonably necessary for the purposes for which it is provided. We will only keep personal data for longer if authorised by you or if we are required to do so by law. If, for example, you have authorised use of your personal data for marketing purposes, this will be kept with us until you notify us that you no longer wish for us to use it. Specific retention periods are set out in the privacy notices linked above.
If you wish to see, correct, update, transfer or delete any of the personal data that we hold about you, please write to The Data protection Officer, Stonegate Group Ltd, 3 Monkspath Hall Road, Solihull, West Midlands, B90 4SJ with your request. If you wish to raise a complaint on how we have handled your personal data, you can contact our Data Protection Officer by writing to Stonegate Group Ltd, 3 Monkspath Hall Road, Solihull, West Midlands, B90 4SJ, who will arrange for investigation of the matter. We recommend that correspondence is sent recorded delivery and/or with proof of postage.
If you are not satisfied with our response or believe we are processing your personal data not in accordance with the law you can complain to the ICO.
Notification of Data Breaches
If you discover a data privacy breach or a breach is notified to you please email DPIncidents@stonegategroup.co.uk as soon as possible. The email should contain your contact information and key details of the breach. This email account is proactively monitored and a Data Privacy Champion will be in contact.
Notification of changes
We may occasionally modify our privacy policies, notices and statement. When this happens, we will provide details as to the changes on this webpage or via the links on this webpage, at the point of data collection or by contacting you directly. We will not significantly change how we use information you have already given to us without your prior agreement.
Which cookies do we use?
We are continually looking to improve the website and this may involve implementing new technologies. This means that the cookies that we use may change from time to time. Please regularly check our latest list of cookies for the website.
How do we use the information we collect?
We may collect information such as the IP address or the MAC address of your computer, the time that you visited our website and which pages on our website that you visited.
We use the information that we collect for various purposes:
- To help us to improve your experience on our website
- To understand how the website is being used so that we can make improvements
- To count the number of unique visitors to the website
- We do not share this information with any third parties
The website uses Google Analytics to analyse the usage, performance and activities on our website. This may include recording the pages you visit. If you have a Google account and allowed Google to associate your web and app browsing history so that you may receive personalised ads then Google may collect a Google identifier which allows them to identify you when using this website. Read Google’s website for information on how google uses data.
If you wish to opt out of Google’s Analytics Remarketing and Advertising Reporting Features then please visit Google’s personalised ads opt outs. Cookies can also be deleted by users by following the ‘clear cookies’ action in a browser at any time. The cookies last up to 2 years.
The website uses a Facebook Pixel to analyse the usage, performance and activities on our website for remarketing and advance targeting options on Facebook campaigns. These cookies will last for around 180 days.
Links with other websites
This Privacy Statement is in relation to Stonegate Group only. We are not responsible for the data policies or procedures or content of any linked websites. We recommend that you check the privacy statement of each website you visit.